Privacy Policy

GUARANTEE OBLIGATIONS

The manufacturer gives a warranty for the product (equipment) for a period of 12 months from the date of its delivery to the buyer.

The manufacturer guarantees the proper operation of the device( equipment), including components, during the warranty period. The warranty is granted for manufacturing or design defects of the product. The warranty provides for the manufacturer to repair or replace damaged parts of the product. 

The buyer is obliged upon receipt of the equipment, but not later than within 7 days, to carry out verification to detect visible defects or damage, to check the conformity of technical parameters and equipment. After verification, in the absence of comments, the buyer must confirm this with his signature in the appropriate place of the warranty card. In the event of a defect or non-conformity, the buyer must notify the manufacturer's authorised representative within the next working day.

The devices are not covered by the warranty for the replacement of operational working parts. Operating parts, e.g. dies, rollers, bearings, gaskets are covered by the start-up warranty, because they have their own service life depending on the proper maintenance of the product (lubrication, cleaning), as well as the amount of raw material processed. In the design, equipment or manufacturing technology of the product, in order to improve its technological properties, the manufacturer may make changes. Such changes shall be made to the product without prior notice to the buyer and the manufacturer shall not be obliged to change or improve previously produced and sold products.

PROCEDURE IN THE EVENT OF A WARRANTY ACCIDENT

In the event that the buyer finds a defect or damage to the equipment purchased by him, which is subject to the manufacturer's warranty, the following procedure is provided to solve this problem.

1. The buyer turns to the authorized representative of the manufacturer by submitting a complaint by e-mail to: serwis@technomaszbud.pl , while providing the following information:

 the model and type of product for which the condition or work has been noted;

 date of purchase and approximate time of its operation;

 the conditions under which the equipment was operated, its mode of operation and the raw materials processed on it, as well as indicative quantities of processed raw materials;

 a description of the defect or damage, any comments on the operation of the product, a description of the circumstances in which there were deviations from the norm (if possible, it is advisable to add photos or videos that will help to objectively assess the situation);

 if necessary, in order to clarify the relevant parts or circumstances, the manufacturer may also ask the buyer for more detailed explanations, photos or videos.

2. The information and materials obtained from the customer are processed by the manufacturer in order to explain the condition of the product, the level and difficulty of the damage, the possible causes of its occurrence and determine how to solve it.

3. If this information is sufficient for a full and objective assessment of the situation, then the manufacturer assesses whether the case falls under the definition of a warranty, and at the same time identifies possible options for solving the problem, namely the possibility of repairing or replacing a single spare part, module or product in general, which he informs the buyer about.

4. If the defect or damage is not too complicated and can be removed without the use of special equipment or devices, and special skills are not required for this, then in order to save time on the transfer of the product or its parts, in order to restore its operability as soon as possible and only with the consent of the buyer, it is possible for the manufacturer to provide the necessary spare parts or accessories and comprehensive consulting services for the removal of defects found by the buyer.

5. In the event that the buyer does not agree to the steps described in Clause 4 or the complexity of the damage does not allow the buyer to restore the functionality of the product, the buyer at his own expense organizes the delivery of the product or its part to the manufacturer for more detailed inspection and necessary repair work. What exactly to send (all or part of the product) should be agreed with the manufacturer's representative. The shipping address should be agreed with the manufacturer's representative, and if the product is delivered independently, an indicative delivery time should be additionally specified. In the case of sending by post or courier company, it is necessary to inform the manufacturer about the parcel notification number. 

6. Upon receipt of the product or part thereof, the manufacturer shall carry out the necessary checks and tests to establish definitively the causes of the failure, as well as determine the amount of maintenance work necessary to restore the product to working order. 

7. In the event that it turns out that the failure of the product occurred due to the use of defective spare parts, accessories or materials or their incorrect assembly, that is, through the fault of the manufacturer, and at the same time on the part of the buyer there was no violation of the working conditions and operation of the device, the costs of its repair or replacement shall be borne by the manufacturer.

8. If the failure of the product is due to the fault of the buyer, namely due to a violation of the terms of operation of the product or other actions of the buyer that terminate the performance of warranty obligations on the part of the manufacturer, repair or replacement of the product and its delivery are carried out at the expense of the buyer.

WARRANTY SOLUTION

The manufacturer does not provide any warranty and does not provide warranty service and technical support for the goods in the following cases:

- damage to the product by the buyer or a third party after delivery of the product (equipment) to the buyer or receipt of the product (equipment) by him;

- the presence of damage caused by improper transport or storage;

- amendments made to the warranty card

- use of the product (equipment) in a manner not intended;

- violation or non-observance by the consumer of the rules of operation of the equipment;

- repair by organizations or persons not authorized by the manufacturer;

- in the case of changes and improvements made to the design of the equipment, as well as the use of components not provided for in the normative documentation or spare parts of non-original origin;

- in case of mechanical damage to the product or its components, traces of excessive force, aggressive chemicals, high temperatures, high humidity or dust, concentrated fumes, if any of these things caused the product or a single node to fail;

- damage caused by various forces (fire, lightning, flood, natural disasters, etc.), insufficient ventilation, high humidity, careless actions of the customer or third parties;

- damage to the product caused by the ingress of foreign bodies, substances, liquids, insects, animals, etc.;

- the device has been installed in places where it is not allowed to place such equipment in accordance with applicable standards and regulations;

- the need to replace gaskets, sealing elements, as well as parts that wear out quickly and spare parts (service parts) of the product, which have their own limited working time, in connection with their wear, or if such a replacement is provided for by the design and does not require complete disassembly of the product;

- damage caused by negligence and non-compliance with product maintenance rules;

- defects resulting from non-compliance with the applicable regulations of the value of the parameters of the electrical network to which the buyer's electrical equipment is connected.